FAQ
| Topic | Question | Answer |
|---|---|---|
| Mail Forwarding | What does my new address look like? | Your new address will be our physical street address with a unique PMB #. EXAMPLE: John and Susan Smith 401 E. 8th Street, Suite 214-xxxx Sioux Falls, SD 57103 |
| Mail Forwarding | Can I stop into the office to pick up my mail anytime you are open? | Absolutely! We love to see our customers face-to-face. Our office hours are Monday-Friday 9 am-5 pm Central time. |
| Mail Forwarding | What does PMB stand for? | Personal Mail Box, it is considered a “physical address” by the U.S. Post Office. |
| Mail Forwarding | Do I need an appointment to come in and sign up? | Appointments are preferred for in-person sign-ups but are not necessary. Call or email us to schedule an appointment, we’d love to see you. |
| Mail Forwarding | How do I check my postage balance? | Checking postage is easy. Your current postage balance is included in the "mail sent" confirmation email. You can also check anytime by logging into the client portal page. |
| Mail Forwarding | I move around often; do you charge me every time I want to give you a new address? | No, Your Best Address does not charge to update a new forwarding address. You can update your forwarding address anytime using the client portal. You keep the same PMB and address the entire time you are our client to make things easier for you. |
| Mail Forwarding | Do you charge extra for extra mailings during the month, change my frequency, or putting my mail on hold while I travel when I have a schedule? | No! We don’t believe in nickel and diming our customers. |
| Mail Forwarding | Can you ship overseas? | Yes. With packages we will need to know what is in the package for the customs paperwork, but we frequently ship overseas. |
| Mail Forwarding | Can I have more than 1 name on the PMB? | Yes, if it is your spouse, significant other, partner, or child. We don’t charge extra for this. |
| Mail Forwarding | How can I add/remove someone from my PMB? | Adding a new recipient to a box after signup carries a $50 fee. To add someone to your account after signup, contact us for a digital 1583. If filling out a paper copy instead of digital, you will need to have the 1583 notarized and mailed to our office with a photocopy of 2 ids. Please give us a call and let us know in case we start to get the mail before we get the PS Form 1583 - We are required to return mail to the sender if the recipient is not an active YBA client with a properly completed 1583 in our possession. |
| Mail Forwarding | Why do you require the PS Form 1583? | All mail-forwarding companies are legally required to have you fill out our PS Form 1583. This is required by the US Postal Service for all CMRA (Commercial Mail Receiving Agencies) like us to be legally able to handle your mail. We offer an online version of this form during signup. The online version does not need to be notarized (we do this for you). If you send in the printable version instead, the form must be notarized, and you must provide 2 IDs to the notary. When you sign up, you must mail in the original PS Form 1583 and a copy of 2 IDs for identification purposes. |
| Mail Forwarding | I have a business can I use your mail services? | Yes, we have business accounts available. If you operate a business with large volumes of mail or need 2 or more businesses signed up to a single box, there is an additional $17 per month fee. |
| Mail Forwarding | I have used other companies like yours and they did not require the PS Form 1583, why do you? |
a. This is required by the US Postal Service for all CMRA (Commercial Mail Receiving Agencies), to be
legally able to handle your incoming and outgoing mail. This form must be notarized, and you must
provide 2 ids to the notary. Mail in the original PS Form 1583 and a copy of 2 ids for identification
purposes.
b. If the CMRA has no Form 1583 on file for the intended addressee, the CMRA must return that mail to the Post Office responsible for delivery with this endorsement: “Undeliverable, Commercial Mail Receiving Agency, No Authorization to Receive Mail for this Addressee.” This mail is returned to the Post Office without new postage. The CMRA must return misdelivered mail the next business day after receipt. |
| Mail Forwarding | I have signed up for your services, but I am still getting mail at my house why? | The best way to handle this is to update your mailing address with each individual service. You can also do a temporary change of address with the USPS. A permanent change of address is not recommended as it is difficult to change should you stop using our service. |
| Mail Forwarding | What do I need to do to get mail for my minor children? | On the PS Form 1583 line 12 enter all your minor children’s names. After that, their mail will be sent to your PMB here at our secure facility |
| Mail Forwarding | I get mail for my deceased loved one do I need to do something special for this? | If you receive mail for a deceased loved one, we ask that you put their name on the application, so we know who it belongs to. Mail addressed to a deceased person may be received at the address of the deceased by anyone who would normally receive the addressee’s mail at that address. |
| Mail Forwarding | Can I live in another state and use your mail forwarding services? | Yes, almost all our clients live outside of South Dakota. Anyone anywhere can use our mail forwarding services, even those who live overseas. |
| Mail Forwarding | I own a home in another state and want to get residency in SD for tax purposes, can I do that? | Many of our clients qualify for South Dakota residency for tax purposes, but because we are not tax experts, we cannot make a guarantee on your specific situation. For tax and legal advice, you will want to contact a licensed specialist. |
| Mail Forwarding | What is the minimum amount of time I can use your services? | Our shortest plan is a 3 month term. We also offer 6 and 9 month terms. However, no residency or vehicle services can be provided to seasonal plans. Only annual plans can take advantage of South Dakota residency and vehicle registration. |
| Digital Mail | What is the advantage of digital mail? | Digital Mail allows you to see and manage your mail online, anytime and anywhere. If you need quick access to incoming mail, such as if you receive checks, legal paperwork, or other time sensitive materials, Digital Mail is the choice for you. Use any smartphone or computer to log into your secure account on our custom platform. Then, see your mail and select the action you would like to take – “Shred”, “Save”, “Mail”, or “Open & Scan” |
| Digital Mail | How do I set up an account? | You can set up an account by including Digital Mail in your plan when signing up. Within 8 business days (usually faster) we will send you the account creation information. From here, you simply create a username and password and can then access your Digital Mail account anytime from anywhere. You can also upgrade to Digital Mail anytime from the client portal. |
| Digital Mail | How quickly does mail get uploaded? | Our Digital Mail team scans every envelope every day, so your mail is made available the day we receive it. |
| Digital Mail | Can it save me money? | Yes. By telling us ahead of time which pieces to shred or hold, you can easily save money on shipping. It also saves you time and hassle in dealing with important mail. |
| Digital Mail | Can I update my address, choose when and how to send mail, and deposit postage from the app? | Yes. We are constantly adding new features to make the Digital Mail experience as time-saving as possible. Updating your info on the app saves both you and our team time. But don’t worry, you can always call or email us if that is easier for you. |
| Digital Mail | Are there any fees for using digital mail? | Digital Mail is an upgrade to the standard mail forwarding service. Digital mail costs $13 per month for a total plan cost of $30 per month. There are no additional fees to view the exterior of mail and packages and choose when and how to forward those pieces. There is a fee for open and scan requests of $1 per request plus 0.50 per page scanned. We do our best not to scan unnecessary pages. There is a $5 fee for check deposits. There is no fee for shredding unwanted mail or reporting junk mail. |
| Vehicle Registration | Can you assist me in registering my vehicles? | Of course! We can assist over the phone or through the mail. Once you are enrolled in our mail forwarding service, complete this form to schedule an appointment. Our fee is typically $185 per vehicle with FMCA members getting $60 off the first registration. |
| Vehicle Registration | Do I have to be a resident to register my vehicle? | You can register a vehicle in a state where you are not a resident. Make an appointment with our dedicated vehicle registration specialist, online or by phone at 605-334-5313. |
| Vehicle Registration | Do I need an appointment to come in and get my vehicle registered? | Vehicles can be registered entirely online, but you do have to have a South Dakota address here in Minnehaha County - which is why you must be enrolled in our mail forwarding service. You will need your current license and social security card to register a vehicle. |
| Vehicle Registration | Do I have to get my vehicles inspected? | No, not for South Dakota vehicle registration. |
| Vehicle Registration | When do I need to renew my vehicle registration? | Your SD registration renewal month is based on the first letter of your last name:
A / B – January C / D / E – February F / G / J – March H / I / O – May K / L – June M / N – July P / Q / R – August S – September T/U/V/W/X/Y/Z – November Example: If your last name begins with “R,” your first request for your registration will be issued with an expiration/renewal in August. If you request to register in May, your plates will expire in August. The annual fee will be prorated for you on the first year, so you will only pay for the few months of actual time (i.e.: you only pay from May to August). Upon your renewal in August, it will then be a full year registration and will always be due to be renewed in August. Contact our vehicles specialist at Your Best Address 605-334-5313 to assist with your renewals, or you can do renewals yourself when you receive your renewal card. |
| Vehicle Registration | Does the dealership have to do my registration? | Not usually. In most cases, the dealership does not have to do your registration. |
| Vehicle Registration | My vehicle is financed, and the bank/financier has the title. Can I register this vehicle in South Dakota without the title? | No, we must have the title. We contact your lien holder to have the title sent to our county. |
| Vehicle Registration | Can I register my vehicle anywhere in the State? | No, vehicles must be registered in the same county as your address. In the case of Your Best Address clients that is Minnehaha County, South Dakota. |
| Vehicle Registration | I don’t have the title to my vehicle, what can I do? | To make this process easier for you, we can write to the lender for your title. At the time of the
appointment (either by phone or in person) with our Vehicle Registration Specialist, you will need to
have the lender’s name and address, your loan or account number, and a fax number or email address where
the letter requesting the title be sent to South Dakota can be sent.
Please allow 4 to 6 weeks for the title to be sent from the lender to South Dakota. We will write the letter and send same day of the appointment. We can only write for the title and must allow 30 days before we can send a 2nd request. We cannot call the lender, but you can. |
| Vehicle Registration | When will I receive my South Dakota title? | Titles will arrive separately from the registration. It can take up to eight weeks to receive your title
once the registration has been processed.
When you have a lienholder on your vehicle loan, your title will remain in an electronic form only until the time your loan is paid off and the lienholder releases their interest in your vehicle. At that time a paper title will be printed and mailed to you. South Dakota has been an ELT state since October 2012. |
| Vehicle Registration | What is unladen vehicle weight, and why do I need it? | Unladen vehicle weight (sometimes called unloaded, dry, curb, or shipping) is the weight of the vehicle when it came off the line at the factory. South Dakota uses this weight to calculate the license fees. Documentation of this weight is needed for all motorhomes, 5th wheels, travel trailers, as well as all trailers. Most times documentation can be found in the vehicle itself on a specification sticker in the unit. |
| Vehicle Registration | What is needed to register an RV/5th wheel if I live out of the country? | You will need your SD driver’s license, original title, and a picture of the weight sticker (unladen vehicle weight, curb weight). |
| Vehicle Registration | How much is the South Dakota wheel tax? | The South Dakota wheel tax caps at $16 per wheel but can be lower. |
| Vehicle Registration | How can I renew my vehicle registrations? | 1. Individuals with a South Dakota driver’s license may renew online at http://mysdcars.sd.gov
2. Mailing a money order or cashier’s check to: Minnehaha County Treasurer’s Office: 415 N Dakota Ave Sioux Falls, SD 57104 |
| South Dakota Residency & Domicile | Do I have to live in South Dakota full-time to be a resident? | No! To become a South Dakota resident, you must only spend one night every five years in the state. Make sure to get a receipt from wherever you stayed, you will need to get a South Dakota driver’s license at the local DMV. |
| South Dakota Residency & Domicile | What are the steps to obtain my SD Driver's License? | • Appear in person at an SD Driver Testing Agency
• Pass a Basic Vision Test • Surrender your current valid Driver’s License • Bring a receipt demonstrating proof of an SD Mailing Address (request and we will provide this to you) • Bring Receipt of one night stay in SD (stay must be less than 1 year old) • Pay $28 (cash only) and your license is valid for five years. You can now renew your driver’s license through the mail. You will still need to provide a copy of a receipt of your stay in South Dakota (the receipt needs to be less than a year old). You must bring one of the following items to prove identity, date of birth, and lawful status: Valid unexpired U.S. passport Certified U.S. birth certificate Valid unexpired permanent resident card Valid unexpired employment authorization document Certificate of Naturalization Foreign passport with valid unexpired U.S. Visa with I-94 Certificate of Citizenship You must also bring one of the following items to serve as proof of your Social Security Number. Social Security card SSA 1099 Form Non-SSA 1099 Form W-2 Form Pay stub (must include name and social security number) Please note if your last name is different on one of your IDs, you will need to provide the necessary documentation on why it is (birth certificate, marriage certificate, etc.) Finally, you will need to fill out a Residency Affidavit Form, available at all South Dakota Driver’s License stations or available online during sign up with Your Best Address. |
| South Dakota Residency & Domicile | My license is about to expire, do I have to take a test to get a new one? | You can renew or get a new license up to 30 days after your current license has expired to avoid taking the written test. If your license has been expired for more than 30 days, you will have to repeat the written test. |
| South Dakota Residency & Domicile | I lost my Driver’s license; do I have to come back to the state of SD to get a duplicate? | Yes, in addition to the standard renewal documents, you will need to complete the residency affidavit and have a receipt for a one-night stay as well as the YBA User Agreement. |
| South Dakota Residency & Domicile | I travel full-time and was served a Jury summons, what do I do? | Recently Minnehaha County made a significant change in how they handle Juror Summons for clients with a mobile lifestyle. If you receive a summons for Jury Duty, please call them at 605-782-3062, or access the website with the Login and Password you receive in your letter. We are working with the County to try and modify their position, but for the time being please contact them as soon as you receive the summons. Thank you. |
| South Dakota Residency & Domicile | As a South Dakota resident, can I register to vote in South Dakota? | Yes, you can. Voter Registration forms are available at our office, the county treasurer’s office or CLICK HERE to download the forms needed. To register to vote, you will need to spend at least one night at a motel or local RV Park within Minnehaha County. You will then use that address as your voting residential address (your personal mailbox address with us does not qualify as a residential address for voter registration purposes). Be sure to have the name of each person in your RV printed on the official receipt from the motel or campground. |
| South Dakota Residency & Domicile | How do I get an absentee ballot? | 15 days before an election, request an
absentee ballot.
Once you request to vote via Absentee Ballot, it is good for one calendar year. After one year you must request another. |
| Update Existing Accounts | I am no longer in need of your services what do I do? | We are sad to see you go! To start, you can initiate account cancelation on the client portal. Your account will need to be free of outstanding postage and term balances. Once canceled, you will need to contact each person/company individually and let them know of your new address. Unfortunately, we are not legally able to do this for you. |
| Update Existing Accounts | I need to add or remove someone/business in relation to my mailbox? | To add a person(s) or business to your account please fill out a new PS Form 1583, have it notarized, and mail the original and a copy of 2 ids to our office. Also, please give us a call and let us know that you are adding or taking someone off in case we start to get the mail before we get the PS Form 1583. |
| Other Questions | Does my pet need to be registered in Sioux Falls? | Yes, please contact any vet’s office in Sioux Falls, law enforcement, or the Sioux Falls Humane Society. You need proof of rabies vaccine when you contact the vet. Neutered or spayed cats or dogs cost $5/ 1-year license, and $15/3-year license. Not spayed or neutered costs $25/ 1 year and $72 for a 3-year license. |
| Other Questions | I want to get a passport can I use the address that Your Best Address provided? | Yes, many of our international clients do this. |
| Other Questions | What do I need to do to get a concealed pistol permit to carry in South Dakota? | At this time the Minnehaha County Sheriff, Mike Milstead, does not allow for users of mail forwarding
services to obtain concealed carry permits. His office number is (605) 367-4300.
South Dakota law states that the applicant must have physically resided in and is a resident of the county where the application is being made for at least thirty days immediately preceding the date of the application. After 1 week for the background check on a standard permit, the applicant can return to our office to pay the permit fee and receive their temporary permit. The enhanced background check takes a little bit longer as the applicant’s fingerprints are sent to Pierre for the background check. For all permits, the actual permit card will come from the Secretary of State in Pierre within 30 days. Currently, there are 4 types of concealed pistol permits available: Standard & Enhanced. Standard: Cost: $10 Must pass a standard background check Valid in 31 states Duration: 5 years Gold: Cost: $70 Must pass fingerprint background check ($43.25 processing fee payable to DCI) Valid in 32 states Allows purchasing of firearm without NICS check Duration: 5 years Enhanced: Cost: $100 Must pass fingerprint background check ($43.25 processing fee payable to DCI) Valid in 37 states, including Nebraska and Minnesota Requires successful completion of a qualifying handgun course Allows purchasing of firearm without NICS check Current list of course instructors: http://atg.sd.gov/docs/LET_EnhancedInstructorRoster.pdf Duration: 5 years Restricted Enhanced Permit: For permit holders age 18-20 years old Same cost & requirements as regular enhanced permit Same benefits as regular enhanced permit, minus reciprocity with Minnesota and Nebraska |
| Other Questions | I have a business and need a registered agent can your services provide this? | Yes, please contact us to add this service to your account. There is a $125 per year fee for this add-on. |
| Other Questions | I’ve submitted my payment but not my application for services, how long will you honor this payment? | You must complete your application for mail forwarding services in conjunction with your payment. If you do not submit your application, you will receive notifications asking you to complete the application to proceed with services. Failure to submit your application within the approved timeframe of 60 days will result in the forfeiture of your payment as our fees are non-refundable. We will make every reasonable effort to contact you before the 60 days. It is highly recommended that you call our Client Coordinator to discuss any specified time frame requirements. |